DTNA pilot exhibits success of augmented actuality good glasses for way forward for aftermarket serviceadmin
Daimler Trucks North America (DTNA) has introduced the success of its preliminary pilot with Microsoft‘s HoloLens augmented actuality expertise as a viable technique of digital collaboration with sellers and clients.
“The worldwide pandemic has had an impression on each aspect of the business, inflicting companies throughout all sectors to re-evaluate how they work together with their clients,” stated Lutz Beck, chief info officer at DTNA. “One of many key questions that DTNA requested itself final yr is how can we rework the way forward for service with expertise to raised collaborate with our supplier companions and clients. We imagine that HoloLens is likely one of the methods during which we reply this query.”
In testing, DTNA leveraged a mix of Microsoft applied sciences, together with the HoloLens 2 platform, Dynamics 365 Distant Help, and Groups, to allow service technicians to attach on to DTNA subject material specialists throughout the group who have been capable of undertaking service manuals, schematics, and different documentation throughout their sight view whereas troubleshooting automobile repairs.